Texts don't always get through. A guest's phone might be off, their carrier might hold the message, or the number might be wrong. Email fallback makes sure guests with an email on file still get your update.
When you send a text, Wedping watches for the carrier to confirm delivery. If a guest's text still hasn't been delivered after the wait time (10 minutes by default), we send the same message to their email address. Each guest gets the email at most once per message.
This is especially helpful for international guests, where text delivery can be less reliable, and for guests who have disabled texts while traveling abroad. We recommend keeping it on.
Fallback emails use the subject “Message from [your event name]”. Guests without an email address just won't get a fallback.
Open your event, go to Messages, then the Settings tab. From there you can:
Some guests can't get a text at all, so they get your message by email right away, even with fallback turned off:
Want a message to go out as an email for everyone? Choose Email instead of Text when you write it. Learn more in Sending Your First Text Blast.